1. Scope and Application
1.1 These General Terms and Conditions (GTC) apply to all services provided by
Karina ISAR e.U., Oberdorferstrasse 11/6, 6850, Dornbirn, Austria,
email: design @ karina-isar.space, VAT ID 98 324/8279 (hereinafter: “Service Provider”).
1.2 These GTC apply to all contracts for graphic design, branding, layout, and related services (hereinafter: “Services”) concluded with clients (hereinafter: “Client”), unless otherwise agreed in writing.
1.3 Any terms of the Client that conflict with or deviate from these GTC shall have no effect, unless expressly accepted in writing by the Service Provider.
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2. Services and Contract Formation
2.1 The exact scope of the Services, deliverables, timeline, and remuneration are defined in the individual offer, order confirmation, or written agreement (hereinafter: “Order”).
2.2 A contract is concluded when the Client accepts the Service Provider’s offer in writing (including by email) or when the Service Provider confirms the Client’s order in writing.
2.3 The Service Provider will perform the Services with professional care according to generally accepted industry standards.
2.4 The Service Provider is not liable for the accuracy, completeness, or legality of the content, texts, images, fonts, or other materials provided by the Client, unless the Service Provider was explicitly engaged to verify them.
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3. Fees and Payment
3.1 Remuneration is determined on a project‑by‑project basis and may be structured as a flat fee, hourly rate, day rate, or other model, as specified in the Order.
3.2 Unless otherwise agreed, the Service Provider may issue invoices:
• upon order confirmation (e.g., deposit or advance payment),
• upon completion of defined milestones, and/or
• upon delivery of the final work.
3.3 Invoices are due and payable within [e.g., 14] days of the invoice date, without deduction, unless a different due date is specified in the Order.
3.4 If the Client is in default of payment, the Service Provider may charge statutory interest on late payments in accordance with applicable Austrian law.
3.5 The Service Provider may withhold delivery of final files or suspend further work until all outstanding payments are received in full.
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4. Revisions and Additional Work
4.1 The number of revision rounds included in the fee is specified in the Order.
4.2 Revisions beyond the agreed scope, or changes requested after approval of a stage, will be charged at the Service Provider’s then‑current rate or as a separately agreed fee.
4.3 Additional work not covered by the original Order requires a separate written agreement (including by email) specifying the additional fee and timeline.
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5. Cooperation by the Client
5.1 The Client shall provide all necessary information, materials, approvals, and feedback in a timely manner so that the Services can be performed without undue delay.
5.2 Delays caused by the Client’s late or incomplete cooperation (e.g., missing texts, images, or feedback) shall extend the agreed deadlines accordingly.
5.3 If delays due to the Client significantly impede performance, the Service Provider may suspend work until the required cooperation is provided, without prejudice to the right to claim additional compensation for extra effort.
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6. Deadlines and Delivery
6.1 Agreed deadlines and delivery dates are estimates unless explicitly stated as fixed dates in writing.
6.2 The Service Provider will make reasonable efforts to meet agreed deadlines. However, the Service Provider shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to illness, force majeure, or delays caused by third parties (e.g., printers, web developers).
6.3 Final deliverables are provided in digital form unless otherwise agreed. Physical products (e.g., printed materials) are not included unless explicitly specified in the Order.
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7. Intellectual Property and Usage Rights
7.1 All designs, concepts, drafts, and other preliminary work remain the intellectual property of the Service Provider until full payment is received.
7.2 Upon full payment of all fees due, the Service Provider grants the Client a non‑exclusive, non‑transferable, worldwide right to use the final delivered designs for the purposes agreed in the Order, unless otherwise stated in writing.
7.3 Any transfer of exclusive rights, full copyright, or extended usage rights (e.g., for resale, merchandise, or large‑scale commercial exploitation) must be agreed separately in writing and may be subject to additional fees.
7.4 The Service Provider retains the right to display the final work in portfolios, case studies, and promotional materials (online and offline), unless the Client explicitly objects in writing before the start of the project.
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8. Client Materials and Third‑Party Content
8.1 The Client warrants that any texts, images, logos, fonts, or other materials provided to the Service Provider do not infringe third‑party rights (including copyrights, trademarks, or personality rights).
8.2 The Client shall indemnify the Service Provider against all claims, losses, or costs arising from the use of such Client‑provided materials, unless caused by the Service Provider’s gross negligence or willful misconduct.
8.3 If the Service Provider uses third‑party content (e.g., stock images, fonts, templates) on behalf of the Client, the applicable third‑party license terms apply. The Client will be informed of any additional licensing costs in advance.
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9. Liability
9.1 The Service Provider is liable without limitation in cases of willful misconduct or gross negligence.
9.2 In cases of simple negligence, the Service Provider is liable only for breach of a material contractual obligation (a duty whose breach endangers the purpose of the contract). In such cases, liability is limited to the foreseeable, typically occurring damage, unless mandatory law provides otherwise.
9.3 The Service Provider is not liable for economic losses, loss of data, or lost profits, except where such damage results from willful misconduct or gross negligence.
9.4 Nothing in these GTC excludes liability for personal injury or death caused by the Service Provider’s negligence, or any other liability that cannot be excluded under applicable law.
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10. Confidentiality and Data Protection
10.1 The Service Provider treats all information received from the Client as confidential and will not disclose it to third parties, except as required by law or with the Client’s consent.
10.2 Personal data is processed in accordance with applicable data protection laws, in particular the GDPR and the Austrian Data Protection Act (DSG).
10.3 Further details on data processing, purposes, and rights of the data subject are set out in the Service Provider’s Privacy Policy, which forms an integral part of these contractual arrangements.
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11. Termination
11.1 Either party may terminate the contract for good cause (e.g., serious breach of contract, insolvency) with immediate effect in writing.
11.2 The Client may terminate the contract for convenience at any time before final delivery, subject to payment for all work performed up to the termination date and any non‑cancellable costs incurred.
11.3 In the event of termination, the Service Provider will deliver the work completed up to that point, and the Client shall pay a pro‑rata fee based on the effort already expended.
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12. Applicable Law and Jurisdiction
12.1 These GTC and the contractual relationship are governed by the substantive law of the Republic of Austria, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
12.2 If the Client is a business (B2B), the place of jurisdiction shall be the Service Provider’s registered place of business, unless mandatory law provides otherwise.
12.3 If the Client is a consumer, the provisions of mandatory consumer protection laws remain unaffected, and any legal action may be brought in the courts of the Client’s domicile.
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13. Severability and Final Provisions
13.1 If any provision of these GTC is invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original.
13.2 Amendments or supplements to these GTC must be made in writing (including email) to be effective.
13.3 In the event of conflict between these GTC and specific written agreements in an Order, the specific agreements in the Order shall prevail for that particular project.
1.1 These General Terms and Conditions (GTC) apply to all services provided by
Karina ISAR e.U., Oberdorferstrasse 11/6, 6850, Dornbirn, Austria,
email: design @ karina-isar.space, VAT ID 98 324/8279 (hereinafter: “Service Provider”).
1.2 These GTC apply to all contracts for graphic design, branding, layout, and related services (hereinafter: “Services”) concluded with clients (hereinafter: “Client”), unless otherwise agreed in writing.
1.3 Any terms of the Client that conflict with or deviate from these GTC shall have no effect, unless expressly accepted in writing by the Service Provider.
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2. Services and Contract Formation
2.1 The exact scope of the Services, deliverables, timeline, and remuneration are defined in the individual offer, order confirmation, or written agreement (hereinafter: “Order”).
2.2 A contract is concluded when the Client accepts the Service Provider’s offer in writing (including by email) or when the Service Provider confirms the Client’s order in writing.
2.3 The Service Provider will perform the Services with professional care according to generally accepted industry standards.
2.4 The Service Provider is not liable for the accuracy, completeness, or legality of the content, texts, images, fonts, or other materials provided by the Client, unless the Service Provider was explicitly engaged to verify them.
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3. Fees and Payment
3.1 Remuneration is determined on a project‑by‑project basis and may be structured as a flat fee, hourly rate, day rate, or other model, as specified in the Order.
3.2 Unless otherwise agreed, the Service Provider may issue invoices:
• upon order confirmation (e.g., deposit or advance payment),
• upon completion of defined milestones, and/or
• upon delivery of the final work.
3.3 Invoices are due and payable within [e.g., 14] days of the invoice date, without deduction, unless a different due date is specified in the Order.
3.4 If the Client is in default of payment, the Service Provider may charge statutory interest on late payments in accordance with applicable Austrian law.
3.5 The Service Provider may withhold delivery of final files or suspend further work until all outstanding payments are received in full.
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4. Revisions and Additional Work
4.1 The number of revision rounds included in the fee is specified in the Order.
4.2 Revisions beyond the agreed scope, or changes requested after approval of a stage, will be charged at the Service Provider’s then‑current rate or as a separately agreed fee.
4.3 Additional work not covered by the original Order requires a separate written agreement (including by email) specifying the additional fee and timeline.
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5. Cooperation by the Client
5.1 The Client shall provide all necessary information, materials, approvals, and feedback in a timely manner so that the Services can be performed without undue delay.
5.2 Delays caused by the Client’s late or incomplete cooperation (e.g., missing texts, images, or feedback) shall extend the agreed deadlines accordingly.
5.3 If delays due to the Client significantly impede performance, the Service Provider may suspend work until the required cooperation is provided, without prejudice to the right to claim additional compensation for extra effort.
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6. Deadlines and Delivery
6.1 Agreed deadlines and delivery dates are estimates unless explicitly stated as fixed dates in writing.
6.2 The Service Provider will make reasonable efforts to meet agreed deadlines. However, the Service Provider shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to illness, force majeure, or delays caused by third parties (e.g., printers, web developers).
6.3 Final deliverables are provided in digital form unless otherwise agreed. Physical products (e.g., printed materials) are not included unless explicitly specified in the Order.
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7. Intellectual Property and Usage Rights
7.1 All designs, concepts, drafts, and other preliminary work remain the intellectual property of the Service Provider until full payment is received.
7.2 Upon full payment of all fees due, the Service Provider grants the Client a non‑exclusive, non‑transferable, worldwide right to use the final delivered designs for the purposes agreed in the Order, unless otherwise stated in writing.
7.3 Any transfer of exclusive rights, full copyright, or extended usage rights (e.g., for resale, merchandise, or large‑scale commercial exploitation) must be agreed separately in writing and may be subject to additional fees.
7.4 The Service Provider retains the right to display the final work in portfolios, case studies, and promotional materials (online and offline), unless the Client explicitly objects in writing before the start of the project.
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8. Client Materials and Third‑Party Content
8.1 The Client warrants that any texts, images, logos, fonts, or other materials provided to the Service Provider do not infringe third‑party rights (including copyrights, trademarks, or personality rights).
8.2 The Client shall indemnify the Service Provider against all claims, losses, or costs arising from the use of such Client‑provided materials, unless caused by the Service Provider’s gross negligence or willful misconduct.
8.3 If the Service Provider uses third‑party content (e.g., stock images, fonts, templates) on behalf of the Client, the applicable third‑party license terms apply. The Client will be informed of any additional licensing costs in advance.
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9. Liability
9.1 The Service Provider is liable without limitation in cases of willful misconduct or gross negligence.
9.2 In cases of simple negligence, the Service Provider is liable only for breach of a material contractual obligation (a duty whose breach endangers the purpose of the contract). In such cases, liability is limited to the foreseeable, typically occurring damage, unless mandatory law provides otherwise.
9.3 The Service Provider is not liable for economic losses, loss of data, or lost profits, except where such damage results from willful misconduct or gross negligence.
9.4 Nothing in these GTC excludes liability for personal injury or death caused by the Service Provider’s negligence, or any other liability that cannot be excluded under applicable law.
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10. Confidentiality and Data Protection
10.1 The Service Provider treats all information received from the Client as confidential and will not disclose it to third parties, except as required by law or with the Client’s consent.
10.2 Personal data is processed in accordance with applicable data protection laws, in particular the GDPR and the Austrian Data Protection Act (DSG).
10.3 Further details on data processing, purposes, and rights of the data subject are set out in the Service Provider’s Privacy Policy, which forms an integral part of these contractual arrangements.
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11. Termination
11.1 Either party may terminate the contract for good cause (e.g., serious breach of contract, insolvency) with immediate effect in writing.
11.2 The Client may terminate the contract for convenience at any time before final delivery, subject to payment for all work performed up to the termination date and any non‑cancellable costs incurred.
11.3 In the event of termination, the Service Provider will deliver the work completed up to that point, and the Client shall pay a pro‑rata fee based on the effort already expended.
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12. Applicable Law and Jurisdiction
12.1 These GTC and the contractual relationship are governed by the substantive law of the Republic of Austria, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
12.2 If the Client is a business (B2B), the place of jurisdiction shall be the Service Provider’s registered place of business, unless mandatory law provides otherwise.
12.3 If the Client is a consumer, the provisions of mandatory consumer protection laws remain unaffected, and any legal action may be brought in the courts of the Client’s domicile.
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13. Severability and Final Provisions
13.1 If any provision of these GTC is invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the economic intent of the original.
13.2 Amendments or supplements to these GTC must be made in writing (including email) to be effective.
13.3 In the event of conflict between these GTC and specific written agreements in an Order, the specific agreements in the Order shall prevail for that particular project.
Privacy Policy
1. Data Controller
The data controller within the meaning of the General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG) is:
Karina ISAR e.U.
Oberdorferstrasse 11/6, 6850, Dornbirn, Austria,
email: design @ karina-isar.space, VAT ID 98 324/8279
Website: https://karina-isar.space/
Oberdorferstrasse 11/6, 6850, Dornbirn, Austria,
email: design @ karina-isar.space, VAT ID 98 324/8279
Website: https://karina-isar.space/
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2. Types of Personal Data Processed
Depending on the contact method and service, we may process the following personal data:
- Contact data: name, company name (if applicable), email address, phone number, address.
- Contract data: information provided in connection with an order (e.g., project description, billing details, VAT ID).
- Communication data: content of emails, messages, or other communications with us.
- Technical data (when using the website): IP address, browser type, operating system, date and time of access, referrer URL (if any).
- Payment data: bank details or other payment information as required for invoicing and payment processing.
- Contract data: information provided in connection with an order (e.g., project description, billing details, VAT ID).
- Communication data: content of emails, messages, or other communications with us.
- Technical data (when using the website): IP address, browser type, operating system, date and time of access, referrer URL (if any).
- Payment data: bank details or other payment information as required for invoicing and payment processing.
We do not process special categories of personal data (Art. 9 GDPR) unless explicitly agreed and necessary for a specific purpose.
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3. Purposes and Legal Bases for Processing
We process personal data for the following purposes and legal bases:
3.1 Pre‑contractual measures and contract performance
When you contact us or place an order, we process your data to:
When you contact us or place an order, we process your data to:
- respond to inquiries,
- prepare and conclude contracts,
- perform design and related services,
- issue invoices and manage payments.
- prepare and conclude contracts,
- perform design and related services,
- issue invoices and manage payments.
Legal basis: Art. 6(1)(b) GDPR (performance of a contract / pre‑contractual measures).
3.2 Legal obligations
We may process data to comply with legal obligations (e.g., tax and accounting obligations under Austrian law).
We may process data to comply with legal obligations (e.g., tax and accounting obligations under Austrian law).
Legal basis: Art. 6(1)(c) GDPR.
3.3 Legitimate interests
We may process data for our legitimate interests, such as:
We may process data for our legitimate interests, such as:
- ensuring IT security and the proper functioning of the website,
- defending or asserting legal claims,
- improving our services and internal processes,
- direct marketing to existing customers (to the extent permitted by law).
- defending or asserting legal claims,
- improving our services and internal processes,
- direct marketing to existing customers (to the extent permitted by law).
Legal basis: Art. 6(1)(f) GDPR, unless another legal basis applies.
3.4 Consent
Where we base processing on your consent (e.g., for certain types of newsletters or cookies, if used), the legal basis is Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Where we base processing on your consent (e.g., for certain types of newsletters or cookies, if used), the legal basis is Art. 6(1)(a) GDPR. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
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4. Website and Hosting
When you visit our website, certain technical data are automatically transmitted by your browser and may be stored in server log files (e.g., IP address, date and time of access, browser type).
- This data is used to ensure the security and proper functioning of the website.
- Legal basis: Art. 6(1)(f) GDPR (legitimate interest in secure and reliable website operation).
- Legal basis: Art. 6(1)(f) GDPR (legitimate interest in secure and reliable website operation).
If we use a hosting provider, it acts as a data processor on our behalf (Art. 28 GDPR).
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5. Contact and Communication
When you contact us by email, phone, or contact form, the data you provide (e.g., name, email address, message content) is processed to handle your request and any follow‑up communication.
- Legal basis: Art. 6(1)(b) GDPR (pre‑contractual / contractual) and/or Art. 6(1)(f) GDPR (legitimate interest in communication).
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6. Order Processing and Client Data
When you engage us for services, we process client data (including contact persons at companies) to:
- manage projects,
- communicate about deliverables,
- issue invoices,
- store necessary records for tax and accounting.
- communicate about deliverables,
- issue invoices,
- store necessary records for tax and accounting.
- Legal basis: Art. 6(1)(b) GDPR and Art. 6(1)(c) GDPR (legal obligations).
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7. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law.
- Contract and invoice‑related data are stored according to Austrian statutory retention periods (e.g., tax and commercial law, typically up to 7 years or more, depending on the document type).
- After the retention period expires, the data are deleted or anonymized, unless further processing is required by law or for the establishment, exercise, or defense of legal claims.
- After the retention period expires, the data are deleted or anonymized, unless further processing is required by law or for the establishment, exercise, or defense of legal claims.
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8. Data Recipients and Transfers
We do not sell personal data. Your data may be shared with:
- service providers acting as data processors on our behalf (e.g., hosting providers, email providers, accounting/tax advisors, payment service providers),
- authorities, if we are legally obliged to do so.
- authorities, if we are legally obliged to do so.
All processors are contractually bound to comply with data protection laws (Art. 28 GDPR).
If data are transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, unless an adequacy decision applies.
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9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (“right to be forgotten”) (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object to processing based on Art. 6(1)(f) GDPR (Art. 21 GDPR)
- Right to withdraw consent at any time (where processing is based on consent)
- Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (“right to be forgotten”) (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object to processing based on Art. 6(1)(f) GDPR (Art. 21 GDPR)
- Right to withdraw consent at any time (where processing is based on consent)
- Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)
To exercise these rights, please contact us at: design @ karina-isar.space.
We may request additional information to verify your identity before responding to your request.
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10. Security
We implement appropriate technical and organizational measures to protect your personal data against loss, alteration, unauthorized access, or disclosure, taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of processing.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be available on our website at: https://karina-isar.space/gtc-gdpr.
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12. Contact for Data Protection Matters
For questions or requests concerning data protection, you can contact us at: design @ karina-isar.space.
If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with the Austrian supervisory authority:
Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40–42
1030 Vienna, Austria
Email: dsb@dsb.gv.at
Website: https://www.dsb.gv.at
Barichgasse 40–42
1030 Vienna, Austria
Email: dsb@dsb.gv.at
Website: https://www.dsb.gv.at